Job Description
TECHNICAL COMPETENCIES
• Demonstrate decision-making in identifying problem causality, business impact and root causes, documenting the same in Emergency Management System tickets
• React to systems, application outages, networking issues, escalating where necessary
• Provide guidance on monitoring production environment
• Identify root cause of issues
• Support operating systems, including those hosting in house applications or 3rd party applications
• Demonstrate thorough understanding of system implementation lifecycle (SILC) and change control process
BUSINESS ANALYSIS
• May act as liaison between architects and application team
• Interact with business and development teams to identify system requirements
PROJECT PLANNING AND DELIVERY SUPPORT TO INTEGRATIONS
• Participate in project plan development from an operations stand point
• Provide status to managers
• Ensure requirements/tasks from technology departments and/or end users are communicated to stakeholders
• Create, manage and report on test plans and provide updates and status to Sr. Management
• Contribute to functional specifications
CONTROL AND COMPLIANCE
• Provide solutions and processes in accordance with audit initiatives and requirements Liaise with BISOs, TISOs, may have audit responsibilities
• Demonstrate compliance with CITMP framework and processes for all systems within the group
COMMUNICATION
• Escalate issues to management clearly
• Provide status to Management
• Provide technical advice to other roles
• Create installation documentation, training materials; build documents
• Work with Networking, Architects, Business Analysts and App Support Analysts
Key Role
Desktop Support
Responsibilities |